Customer Service Desk

Quadra has a robust Product Support System in place to help you in times of difficulty & need. The support on offer is two-level assistance as indicated below:

Available on weekdays – 9:30am to 6:00pm – the Customer Service Desk is your first point of contact. Desk personnel should provide you with the basic assistance besides taking down queries for resolution.

  • Receive a response to issues/change requests within 24 Hours to initiate action for resolution.
  • Single point of contact (Customer Support Executive) for customer for efficient support & service.
  • Telephonic assistance for better coordination & support.
  • Online assistance available for Quadra installations at client site and installation related troubleshooting.

Our customer service executive are also available on chat & email; besides providing assistance for remote diagnosis.

QTrack - Online Interactive Customer Web Portal Service

The exclusive online customer service portal offers easy-to-use features and is accessible 24/7. The portal helps you

  • Log issues & enhancement requests
  • Track the status of all requests
  • Get real-time updates on the status of request by auto-email

The portal allows our clients to update their comments, additional details,  if any, directly on the web portal against specific requests. The updates can be made anytime, and we will direct these to the customer service team for immediate attention.

Register and track your requests

It allows you to access a wide range of self service options designed for process efficiency and transparency. It enables you to view MIS reports, raise change requests, track issues, get instant updates, etc.